We ensure you that our products are accurately represented on all Maya Blu platforms. Therefore, we do not accept any returns unless there is a mistake on our part. However, we will do our best to make you completely satisfied with your purchase, so please contact us and we'll do everything we can to make it right.
If you receive your package and it has been damaged during shipping, we will happily replace it for you free of charge. Please note reproducing your piece may take up to 4 weeks for replacement. Contact us as soon as possible once you find the damage.
Maya Blu is a small-batch, made-to-order platform, which means we take time to make your piece as beautiful and personal as possible. For pottery, we ask you to allow 3-5 weeks for delivery to ensure you get your piece done right. Gems will be shipped within 3-5 business days. All shipping costs are based on materials, distance, and expected delivery time frame.
If you live in Austin and would like to pick up your piece, you can bypass shipping at checkout with the code ATXPICKUP. Make sure you include your contact information and we can schedule a time and location to meet up.